Free Shipping in Italy from € 99
From 17th December , delivery not guaranteed by Christmas
Taxes included
Shipping costs are free except for orders under €99.00 which cost €5.90.
Payment by cash on delivery has a fee of €5.00 to be added to the shipping costs.
That is, from 0 to €99.00, the shipping cost is €5.90 + €5.00, while for an order over €99.00, shipping is free + €5.00 cash on delivery.
Please have the exact amount of cash indicated in our shipping confirmation email on hand, as the courier may not have change to give you.
Orders are processed from 9am to 1pm Monday through Thursday. Orders placed after 10am on Friday will be processed the following Monday.
Standard delivery is expected within 2/5 working days.
For islands, delivery may take an additional day.
If you are absent at the time of delivery, the courier will leave you a note or contact you by telephone on the number indicated at the time of purchase.
Shipping Costs and Times Abroad:
Deliveries can vary from 6/8 working days with a shipping cost of €20.00.
We also ship to the UK and USA with a shipping cost of €50.00. Delivery times are short, estimated between 7 and 10 days from the date of shipment of the order.
For all other countries outside the EU , please contact our customer service at customercare@fusarogold.com. We will be happy to help you complete your order.
Return methods and costs:
You can make a return no later than the 14th day after receiving the order.
We inform you that the costs for returning the product (regardless of the exchange or refund option chosen) are your responsibility and are not refundable under any circumstances, while we will take care of shipping the indicated exchange or refunding the returned items. within 14 days and the corresponding amount will be credited in the same way you made the purchase.
Damaged, stained or altered returns may be refused and not refunded.
For orders paid on delivery (paid in cash
to the courier), customers must indicate the current account or PayPal address to which they wish to receive the credit.
You can also return your order to one of our Luigi Fusaro Stores by bringing with you the receipt that you will find inside the order.
Before going to the Store, if you are an UNREGISTERED USER , we invite you to send communication via email to our dedicated address: customercare@fusarogold.com
If you are a REGISTERED USER : Log in to your account, in the "order history and details" section, click on the details item of your order, fill in the goods return field and ship the products within a short time of receipt.
While in the product return section you can check its status.